L1 Helpdesk / System Administrators (Colombo, Sri Lanka) Live Apply Now

Job Details

Company Details

Job Introduction

One of our reputed clients is looking for motivated and technically capable L1 Helpdesk / System Administrators to support day-to-day IT operations and provide first-level technical assistance. This role is ideal for candidates with foundational IT knowledge who are eager to grow in system administration and infrastructure support.

Job Description

• Provide Level 1 technical support for end-user issues via phone, email, or remote tools.
• Troubleshoot basic hardware, software, and network-related issues.
• Support Windows operating systems and desktop environments.
• Assist with user account management (password resets, access requests, etc.).
• Monitor and respond to helpdesk tickets within defined SLAs.
• Escalate complex technical issues to Level 2 support teams when required.
• Assist in system maintenance, updates, and patching activities.
• Support basic Microsoft 365 administration tasks.
• Maintain accurate documentation of issues and resolutions.
• Ensure excellent customer service and communication with end users.

• Competitive salary package.
• Opportunity to gain hands-on experience in IT infrastructure.
• Career growth into Level 2 / System Administration roles.
• Supportive and learning-focused work environment.

Job Requirements

• 1 – 2 years of experience in IT support, helpdesk, or system administration roles.
• Basic knowledge of Windows OS, networking, and hardware troubleshooting.
• Familiarity with Microsoft 365 (O365) is an advantage.
• Understanding of Active Directory basics (user accounts, permissions).
• Good problem-solving and analytical skills.
• Strong communication skills in English.
• Ability to work in a team-oriented environment.
• Willingness to learn and grow in IT infrastructure roles.

How to Apply?

Email your CV to: local@manpowersrilanka.com

Call: 0117 387 882 | 0117 387 883